Equestrian & Country Clothing from Hill Billy's Country Store

How To Use This Site

Security

Our online eCommerce shop is a totally secure environment where you can shop safe in the knowledge that no one can view details of your transactions.

Hill Billys Country Store is dedicated to making sure your transaction and contact information remain totally private. Secure socket layer (SSL for short) encryption software is used when data is sent through the internet, and remains encrypted so that no one else can see your personal and confidential information.

To see if a page is secure, look for the little padlock icon. If it is closed then any information entered into the page is fully encrypted.

For ultimate peace of mind click on the closed padlock icon and read details of the SSL digital certificate.

If you have any worries or questions about security, please feel free to contact us.

Please see our security information for details of the way we protect our customers with regard to the use of credit cards.

Hill Billys Country Store values the privacy of its customers

If you choose to buy from us, certain information will be transferred to us with your order, such as name, address and credit card details. This information will be held securely in accordance with our internal security policies and will also be handled in accordance with the terms of the Data Protection Act 1998.

Furthermore we will commit to the following:

1. When you make an order certain information is required for processing that order. We will only use that information for the purpose of processing that order and for no other reason whatsoever
2. Hill Billy's Country Store will not divulge any information about its customers to any third party

If you have any questions or comments about your privacy and our data security procedures, please feel free to contact us.

Delivery

We will endeavour to despatch your order within 48 hours.

Your order will normally be sent via Royal Mail recorded delivery and is charged at £4.50. This is for the UK only.

During postal disputes alternative carriers/couriers will be used and delivery times will be three to five working days.

We always keep large quantities of stock - however, if an item of stock on your order is not available you will be informed by e-mail and given four options:
1. to place the item on "back order"
2. to change your order accordingly
3. an alternative item will be suggested
4. a refund

If you have any questions or comments about our dispatch procedures, please feel free to contact us.

Your satisfaction is our priority

Hill Billy's Country Store abides by all relevant Consumer laws and directives and in some cases exceeds their requirements.

You may return your order to Hillbillys Country Store to receive a full refund provided you have notified us in writing by either letter to Hillbillys Country Store, 88a Bailgate Lincoln LN1 3AR or by email, (email can be sent via our website ) of your wish to cancel/return your order. Phone calls cannot be accepted. This must be done within 7 working days of receipt of your order. You then have a further 7 days from receipt of your letter or email by Hillbillys Country Store to send the goods back.

Returns Department,

Hillbillys Country Store
88a Bailgate,
Lincoln
LN1 3AR.

Goods should be returned in their original packaging, where possible, and in a condition fit for re-sale. Where possible, it is our policy to refund monies within 3 working days of receipt of the returned goods, however this will, in any case, be no later than 30 days from the date of cancellation.

Refunds can only be given on items received by us. We therefore suggest a form of recorded postage is used when returning items to Hill Billys Country Store.
Please note our returns policy in no way affects your legal rights in law, relating to faulty or misdescribed goods.
For more information regarding these rights please contact Consumer Direct on 08454 040506
If you have any questions or comments about our returns / cancellation policy, please feel free to contact us.

Service is our commitment to you

At Hill Billy's Country Store we take this very seriously. If you have any queries or problems relating to the levels of service or support you have received, please contact us:

We would hope to resolve the issue immediately, however if this cannot be done Hill Billy's Country Store has a customer support policy, to ensure that any query is handled quickly and fairly.

We feel the best form of help we can offer is direct

If you have any problems, difficulties or questions regarding either this site or any of our services please feel free to contact us on 01522 589070.